CHARMINGHOMES Privacy Policy , (

CHARMINGHOMES ( collects some Personal Data of its Users.

Data Controller

CHARMINGHOMES Sagl - Stabile Orchidea - Via Pian Scairolo, 23 - 6912 Lugano Pazzallo (TI) - Switzerland (CH)
Owner's e-mail address:
Holder's telephone number: (+41) 79 2265930

Types of Data collected

Among the Personal Data collected by CHARMINGHOMES (, either independently or through third parties, there are: Cookies, Usage data, first name, last name, telephone number, company name, address, country, province, e-mail and city. Full details of each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the collection of data. Personal Data may be freely provided by the User or, in the case of Usage Data, automatically collected during the use of CHARMINGHOMES ( Unless otherwise specified, all Data requested by CHARMINGHOMES ( is mandatory. If the User refuses to communicate them, it may be impossible for CHARMINGHOMES ( to provide the Service. In cases where CHARMINGHOMES ( indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. Users who have doubts about which Data are required are encouraged to contact the Owner. Any use of Cookies - or other tracking tools - by CHARMINGHOMES ( or the owners of third-party services used by CHARMINGHOMES (, unless otherwise stated, is intended to provide the Service requested by the User, in addition to the additional purposes described in this document and in the Cookies Policy.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through CHARMINGHOMES ( and guarantees to have the right to communicate or disseminate them, releasing the Owner from any liability towards third parties.

Method and place of treatment of the collected data

Methods of processing - Methods of processing The Owner adopts appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out by means of computer and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of CHARMINGHOMES ( (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, couriers, hosting providers, IT companies, communication agencies) appointed, if necessary, Data Processors by the Data Controller may have access to the Data. The updated list of Managers may always be requested from the Data Controller.

Legal basis of the treatment

The Holder shall process Personal Data relating to the User in the event that one of the following conditions is met:
  • the User has given consent for one or more specific purposes; Note: In some jurisdictions the Holder may be authorised to process Personal Data without the User's consent or any other of the legal bases specified below, until the User objects ("opt-out") to such processing. However, this does not apply if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
  • the processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures;
  • the processing is necessary to fulfil a legal obligation to which the Holder is subject;
  • processing is necessary for the performance of a task in the public interest or for the exercise of official authority vested in the Holder;
  • processing is necessary for the pursuit of the legitimate interest of the Holder or of a third part.
However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


The data are processed at the headquarters of the Owner and in any other place where the parties involved in the processing are located. For further information, please contact the Data Controller. The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User may refer to the section on the details of the processing of Personal Data.

You have the right to obtain information about the legal basis for the transfer of Data outside the European Union or an international organisation governed by public international law or consisting of two or more countries, such as the UN, and about the security measures taken by the Holder to protect the Data. If one of the above transfers takes place, the User may refer to the respective sections of this document or request information from the Holder by contacting him using the contact details given at the beginning.

Storage period

The data are processed and stored for the time required for the purposes for which they were collected.


Personal Data collected for purposes related to the execution of a contract between the Holder and the User will be retained until the execution of such contract is completed. Personal Data collected for purposes related to the legitimate interest of the Holder will be retained until such time as such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Holder in the relevant sections of this document or by contacting the Holder. When processing is based on the User's consent, the Holder may retain the Personal Data for longer until such consent is revoked. In addition, the Holder may be obliged to retain Personal Data for a longer period in accordance with a legal obligation or by order of an authority. At the end of the retention period the Personal Data will be deleted. Therefore, upon expiry of this period, the right of access, deletion, rectification and portability of the Data may no longer be exercised.

Purpose of processing of collected data

User data are collected to allow the Owner to provide its Services, as well as for the following purposes: Statistics, Advertising, Contacting the User, Registration and authentication and registration sessions, Interaction with social networks and external platforms and Managing contacts and sending SMS messages and / or e-mail (newsletters).

To obtain further detailed information on the purposes of the processing and on the Personal Data specifically relevant for each purpose, the User may refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data are collected for the following purposes and using the following services:

Contact the User:

Contact form, forms for reporting real estate, forms for requesting an Exposé or for requesting a visit to one or more properties, form for registering users (CHARMINGHOMES ( The User, by filling in the above forms with his Data, consents to their use to respond to requests for information, quotes, or any other nature indicated by the header of the form.

Personal Data collected: city, surname, e-mail, address, country, first name, telephone number, province and company name.

Mailing list or newsletter (CHARMINGHOMES (

By registering for the mailing list or newsletter, the User's e-mail address is automatically included in a contact list to which e-mail messages containing information, including commercial and promotional information, relating to CHARMINGHOMES ( may be sent. The User's e-mail address may also be added to this list as a result of registering with CHARMINGHOMES ( The Owner, in order to provide its newsletter service, uses the services of Third Parties related to the American company MailChimp (based in Atlanta, Georgia, United States) The data provided by the user during registration for this service may be transferred to non-EU countries or international organizations.

Personal data collected: family name, e-mail and first name.

Website registration (CHARMINGHOMES (

Upon registration on the Owner's website, the User's e-mail address is automatically included in a list of contacts to which e-mail messages containing information on price changes relating to real estate advertisements published by CHARMINGHOMES ( may be sent, which the User, spontaneously and on his own initiative, decides to observe (SAVE and REMOVE functions of each real estate card). The data provided by the user during registration for this service, are not subject to transfer to non-EU countries or international organizations.

Personal data collected: last name, e-mail, telephone and first name.

Managing contacts and sending messages

This type of service allows you to manage a database of e-mail contacts, telephone contacts or any other type of contacts used to communicate with you. These services may also allow you to collect data about the date and time the messages were displayed by you, as well as your interaction with them, such as information about clicks on links in messages.

Interaction with social networks and external platforms

This type of service allows you to interact with social networks, or other external platforms, directly from the pages of CHARMINGHOMES ( The interactions and information acquired by CHARMINGHOMES ( are in any case subject to the User's privacy settings for each social network. If a service of interaction with social networks is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages on which it is installed.

Direct Email Marketing (DEM) [CHARMINGHOMES (]

CHARMINGHOMES ( uses User Data to send proposals of a commercial nature relating to services and products provided by third parties or not related to the product or service provided by CHARMINGHOMES (

Personal data collected: e-mail.

Registration and authentication

By registering or authenticating, the User allows the Application to identify him/her and to give him/her access to dedicated services.


The services contained in this section allow the Data Controller to monitor and analyse traffic data and are used to keep track of the User's behaviour.

User rights

Users may exercise certain rights with regard to the Data processed by the Owner.
In particular, the User has the right to:
  • revoke consent at any time. The User may revoke his or her consent to the processing of his or her Personal Data as expressed above. oppose the processing of his or her Data. The User may object to the processing of his/her Personal Data when it is carried out on a legal basis other than consent. Further details on the right to object are given in the section below.
  • access your Data. The User has the right to obtain information on the Data processed by the Owner, on certain aspects of the processing and to receive a copy of the Data processed.
  • verify and request correction. The User may verify the correctness of his/her Data and request that it be updated or corrected.
  • to obtain treatment limitation. When certain conditions are met, the User may request that the processing of his/her Data be limited. In this case, the Owner will not process the Data for any other purpose than their storage.
  • obtain the cancellation or removal of your Personal Data. When certain conditions are met, the User may request the cancellation of his/her Data by the Owner.
  • receive their Data or have them transferred to another holder. The User has the right to receive his Data in a structured format, commonly used and readable by automatic device and, where technically feasible, to obtain the transfer without hindrance to another owner. This provision is applicable when the Data is processed by automated means and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
  • to lodge a complaint. The User may lodge a complaint with the competent data protection supervisory authority or take legal action.

Details of the right to object

When Personal Data are processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that, if their Data is processed for direct marketing purposes, they may object to the processing without giving any reason. To find out if the Owner processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise the rights In order to exercise the User's rights, Users may address a request to the Owner's contact details indicated in this document. Requests are filed free of charge and processed by the Holder as soon as possible, in any case within one month.

Cookie Policy

CHARMINGHOMES ( uses cookies. For more information and to view the detailed information, the User may consult the Cookies Policy.

More information about the treatment

Defense in judgement

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its possible establishment to defend against abuse in the use of CHARMINGHOMES ( or related Services by the User. The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At your request, in addition to the information contained in this privacy policy, CHARMINGHOMES ( may provide you with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For operational and maintenance reasons, CHARMINGHOMES ( and any third-party services used by it may collect system logs, i.e. files that record interactions and may also contain Personal Data, such as the User's IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Reply to "Do Not Track" requests

CHARMINGHOMES ( does not support "Do Not Track" requests. To find out if any third party services you use support them, please refer to their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on CHARMINGHOMES ( and, if technically and legally feasible, by sending a notification to Users through one of the contact details held by the Data Controller. Please consult this page regularly, referring to the date of the last change indicated at the bottom of the page. If the changes involve processing operations for which the legal basis is consent, the Holder will seek the User's consent again, if necessary.

Definitions and legal references

Personal Data - Personal Data means any information that, directly or indirectly, even in connection with any other information, including a personal identification number, makes a natural person identifiable or identifiable.

Usage Data

This is information automatically collected through CHARMINGHOMES ( (also by third party applications integrated into CHARMINGHOMES (, including: IP addresses or domain names of computers used by the User who connects with CHARMINGHOMES (, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (successful, error, etc.).) the country of origin, the characteristics of the browser and operating system used by the visitor, the various time connotations of the visit (for example, the time spent on each page) and details of the itinerary followed within the Application, with particular reference to the sequence of pages consulted, the parameters relating to the operating system and the User's computer environment.


The individual using CHARMINGHOMES ( who, unless otherwise specified, coincides with the Interested Subject.


The natural individual to whom the Personal Data relates.

Data Controller (or Responsible)

The natural person, legal entity, public administration and any other entity that processes personal data on behalf of the Holder, as set forth in this privacy policy.

Data Controller (or Holder)

The natural or legal person, public authority, service or other body which, alone or together with others, determines the purposes and means of the processing of personal data and the instruments adopted, including the security measures relating to the operation and use of CHARMINGHOMES ( Unless otherwise specified, the Data Controller is the owner of CHARMINGHOMES (

CHARMINGHOMES ( (or this Application)

The hardware or software tool through which User Personal Data is collected and processed.


The Service provided by CHARMINGHOMES ( as defined in the relevant terms (if any) on this site/application.

European Union (or EU)

Unless otherwise stated, any reference in this document to the European Union shall be deemed to extend to all current Member States of the European Union and the European Economic Area.


Small amount of data stored within the User's device.

Legal references

This privacy policy has been drawn up on the basis of a number of legislative systems, including Articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise stated, this privacy policy applies exclusively to CHARMINGHOMES (

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